They seem completely unable to write good documentation or FAQs, which is a point against.
Yes. Their level of organization and explanation is somewhere down there with mould and other fungus.
Which is probably because they have one of the world's best IDE's, and they know it - so they know they can get away with shockingly bad website and docs and STILL be one of the top 3 most widely used IDE's
But...you should probably post in the Tools Discussion thread forum if you want to know more (and there are several discussions there on eclipse, and eclipse vs netbeans etc, if you look back through the posts)