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  Bug tracking / Feature request - Sound off!  (Read 3197 times)
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Offline beowulf03809

Junior Devvie

We live for the code, we die for the code

« Posted 2006-07-06 16:24:43 »

It occrued to me after posting my Code Management topic that I am also looking at some options for implementing a basic bug and feature tracker.  This is one area that I have very little personal experience so I would really appreciate recommendations as well.  Some key features I would like:

Free - this is, afterall, not my "real" job.  Open Source is prefered, but as long as there is no charge for use I'll consider non-OS as well.
Must run on Linux.  I'm comfortable crossing distributions or building from source.
Fairly easy to setup / maintain - I don't want to have to invest too much time in this.  I would like to have a solution running over the course of a couple evenings.
Configurable categories / prioritization, etc - This will be for both bug and feature tracking and should be able to relate tickets, create child tickets, etc.
Multiple user roles - Users should be tracked.  It will initially be for just myself, but I will eventually open it up to beta testers and any one else that joins the team. 
No "client" installation - I prefer not to use anything that forces the user to run a local client.  A web-based solution would be preferable (  I'm pretty comfortable w/ Apache and have set up wiki's and message boards, v-hosts, security, etc ). Non-web-based options considered as long as I don't have to ask my testers to install anything.

Hope these aren't too strict.  I can imagine they are very unique in the big scheme of things and many appear to be common in some of the options I have briefly looked at.  I just don't know anyone working with / running such a product to solicit opinions.

advTHANKSance!!!!    Cheesy
Offline beowulf03809

Junior Devvie

We live for the code, we die for the code

« Reply #1 - Posted 2006-07-06 16:40:18 »

I forgot to add...Scarab and Mantis are the two I have started looking at so far. 
Offline bahuman

Junior Devvie

« Reply #2 - Posted 2006-07-06 22:39:43 »

any reason not to use sourceforge ?
Games published by our own members! Check 'em out!
Legends of Yore - The Casual Retro Roguelike
Offline swpalmer

JGO Coder

Exp: 12 years

Where's the Kaboom?

« Reply #3 - Posted 2006-07-07 00:21:53 »

I use a very simple program called PHP BugTracker

I tried BugZilla before - it is hideous and next to impossible to set up.

I looked into Scarab - it is at least not a mess of Perl, but it is also hideous and impossible to set up.

Mantis looks like it might be good.

Offline stramit

Senior Newbie

« Reply #4 - Posted 2006-07-07 06:48:50 »

We use mantis at my office. It's easy to use and we have had no drama.
Offline cylab

JGO Wizard

Medals: 133

« Reply #5 - Posted 2006-07-07 07:09:06 »

Try out Jira. It's commercial but has free licences for non-profit/OpenSource development. We use it at work and are quite happy with it.

Mathias - I Know What [you] Did Last Summer!
Offline CaptainJester

JGO Knight

Medals: 12
Projects: 2
Exp: 14 years

Make it work; make it better.

« Reply #6 - Posted 2006-07-07 11:59:18 »

I didn't find BugZilla hard to setup, but it's user interface is horrible.

ITracker is pretty easy to setup and has a nice user interface.

Offline blahblahblahh

JGO Coder

Medals: 1

« Reply #7 - Posted 2006-07-07 12:38:52 »

I tried BugZilla before - it is hideous and next to impossible to set up.

Gets less-crap every year. Still hate using it, still use it because in general its the best of a bad bunch - better the devil you know, of course.

Some interesting custom UI's for it - webapps, desktop apps...

Would also suggest looking at things like RT3

malloc will be first against the wall when the revolution comes...
Offline Orangy Tang

JGO Kernel

Medals: 57
Projects: 11

Monkey for a head

« Reply #8 - Posted 2006-07-07 13:00:17 »

Maybe it's because I've only ever used horrible bug tracking, but I found BugZilla to be really good. The interface is logical and uncluttered, and you can easily define your own searches for the things you need often.

[ - Play Growth Spurt, Rescue Squad and Snowman Village ] [ Rebirth - game resource library ]
Offline beowulf03809

Junior Devvie

We live for the code, we die for the code

« Reply #9 - Posted 2006-07-07 15:45:04 »

any reason not to use sourceforge ?

Sourceforce is geared to provide hosting for OS development.  I'm a major believer and supporter of OS.  As I work on my game projects there will very likely be some components that may be good enough for contribution back to the community ( like some of the shared code posted here ).  Additionally, some of my smaller scale "learning" projects will probably be opened up.  But any work on the core projects which I am devoting serious effort into will be intrnal.  That rules our SF hosting.
Games published by our own members! Check 'em out!
Legends of Yore - The Casual Retro Roguelike
Offline beowulf03809

Junior Devvie

We live for the code, we die for the code

« Reply #10 - Posted 2006-07-07 15:54:41 »

I'll have to look at ITracker.  I haven't come across that one yet in my searches.

Jira was of interrest to me but since I (hopefully!) will go commercial at some point I don't want to be faced with a choice of purchasing a license or converting historical efforts to another solution.

BugZilla just always felt "bigger" than I needed.  From what I read of it, it seemed to have a lot more involved in the setup, config and maintenance efforts than was justified by a small project.  However, a lot of groups seem to use that usually means something.  I'll see if they have a quick-start available and give it a try when I'm checking out the others.
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